STANDARD AND ENTERPRISE HOTLINES
The Leader in Comprehensive Ethics Hotline Reporting and Hotline Learning Solutions
6,500+ Organizations Trust Syntrio – You Can Too!
Unlock Syntrio’s #1 Compliance Hotline Solution!
Compliance hotline services improve employee engagement and accountability and contribute to a high-performing, civil, and respectful workplace while reducing the duration and cost of misconduct and reputational risk. For over 20 years, we’ve partnered with 6,500+ customers and implemented the most comprehensive compliance hotline services globally.
Our Syntrio Hotline compliance hotlines come via two significant services: Syntrio Standard Hotline and Syntrio Enterprise Hotline.
- Syntrio Standard Hotline is the #1 most comprehensive compliance ethics hotline service, formerly known as the Lighthouse hotline.
- Syntrio Enterprise Hotline addresses additional complexities of many modern workforces, formerly ClearView Connects hotline.
Elevate Your Hotline Experience – Choose the Best, Effortlessly.
Syntrio Standard Hotline or Syntrio Enterprise Hotline?
Our team can help you select the most appropriate ethics hotline service between the two. Still, Syntrio Enterprise Hotline is for organizations with more complex workflows for reporting on hotline communications.
For instance, you may want subsidiaries or different lines of business to have separate ethics reporting systems that feed into a central case management system. The same goes for supplier and partner hotlines or special hotlines for customers and consumers.
And you’ll want to consider workflows to ensure reports are routed appropriately to expedite their resolution while avoiding internal conflicts of interest. These scenarios are quite common and can certainly be accomplished to meet your specific requirements.
Syntrio Hotline Enterprise will allow you to combine reporting into one view. If your organization reports compliance issues to groups beyond your intake team and an employee’s manager, consider Syntrio Hotline Enterprise.
Syntrio Hotline Standard
For most organizations, Syntrio HOTLINE Standard is a go-to hotline solution with all the essential elements of a global hotline platform. Formerly known as the Lighthouse Hotline, Syntrio HOTLINE Standard is the world’s most comprehensive compliance hotline platform.
Meets all regulatory compliance reporting obligations such as:
- Sarbanes-Oxley Act (SOX)
- General Data Protection Regulation (GDPR)
- Foreign Corrupt Practices Act (FCPA)
- UK Bribery Act
- And more…
It follows the most stringent security validation protocols and is used by major banks, government organizations, and global airlines.
And with every Syntrio HOTLINE compliance hotline, clients get:
- Dedicated customer success team for the life of the contract, as available
- Follow-the-sun support 24/7/365
- Certified advisory specialists
- Confidential report processors
- Multilingual services
- Real-time analytics and audit support
Syntrio Hotline Enterprise:
For organizations with complex reporting workflows, a more complex workforce with multiple emails, multiple locations or languages, or those with advanced data security needs, we offer Syntrio HOTLINE Enterprise.
Syntrio HOTLINE Enterprise clients get everything that is offered in Syntrio HOTLINE Standard, and in addition, enterprise clients will access the following:
- Multiple reporting portals and pathways
- Multiple organizations feeding your system
- Complex organizational hierarchy support
- Advanced system workflows and Integrations
- Unlimited “flex fields” for advanced customization options
- Advanced security and resilience options
- Advanced regulatory compliance options
And for those organizations who look to reinforce their Speak Up! culture with improvements in how managers Listen Up! with care; Syntro has developed an entire Hotline Learning Library – supporting all employees with Speak Up! training; managers and leaders with Listen Up! training, and quick, effective micro-training vignettes that reinforce training throughout the year.
Experience Secure, Comprehensive Hotline Reporting
An effective ethics hotline program improves accountability and creates a civil and respectful workplace environment. High-performing – characteristics that we strongly believe are part of the foundation for sustainable long-term success. The best programs limit the duration and cost of misconduct, reduce reputation risk, and promote employee engagement.
We have a lot of satisfied customers who care about workplace ethics and safety, and we help them create responsible organizations. We are committed to delivering superior products, services, and security. Our platform is scalable and resilient, and we constantly work to improve it.
Data Security and Privacy Protection are a Top Priority
Syntrio HOTLINE Services’ domestic and international 24-hour reporting hotlines and value-added features are ideal for all types and sizes of businesses and meet all regulatory compliance reporting obligations such as Sarbanes-OxleyAct (SOX), General Data Protection Regulation (GDPR), Foreign Corrupt Practices Act (FCPA), UK Bribery Act, and Accessibility for Ontarians with Disabilities Act (AODA).
Security is a first-tier priority at Syntrio, as we understand the incredibly sensitive nature of information hosted on our servers. Syntrio HOTLINE has been chosen time and time again by customers with the most stringent security validation protocols, including central banks, healthcare organizations, and governments.
How We Ensure Your Security
Tier 3 Data Centers
Keeping data exclusively on dedicated servers in Tier 3 data centers and cloud providers
Network Intrusion Protection
Providing dedicated real-time network intrusion protection, monitored 24/7
Disaster Recovery
Backing up your data in real-time to a geographically diverse disaster recovery site via a dedicated encrypted link
Unauthorized Access Protection
Having default system and password protocols which guard against unauthorized access
Military-Grade Technology
Incorporating 256-bit military-grade web security and database encryption technology
SSL Certificate
Using an extended validation SSL certificate with 4,096-bit key encryption technology at our servers
New! Anonymous Employee Hotline Buyer Checklist
Empower Your Employees with Trusted, Secure, and Scalable Ethics Hotline Solutions
It’s easy to get started! Implementing an anonymous employee reporting hotline service doesn’t have to be a challenging task. Make it easy! Please take advantage of our experience.
Our buyer checklist outlines the features to consider when evaluating and selecting an anonymous employee ethic hotline, including:
· Reporting options
· Security and resilience
· Regulatory compliance
· Analytics and support
Enabling Your Culture of Compliance,
Ethics and Integrity is Our Passion
- Manufacturers and suppliers
- Healthcare services
- Hospitals and physician clinics
- Business services
- Financial services and insurance
- Accounting and professional services
- Retailers and mall operators
- Technology and media firms
- Universities and colleges
- Government agencies and municipalities
- Lottery and gaming corporations
- Energy and mining companies
- Construction firms
- Consumer services
- Transportation and more!
We have built our reputation for delivering a robust solution with outstanding customer service. Our customers are happy with our services, and many new customers come to us through referrals.
Here’s an example using the Syntrio Hotline system:
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An employee or stakeholder submits a report anonymously using one of seven reporting methods.
2
Reviewers in your organization are notified immediately via email. They sign into the secure case management system to view and manage the report and respond to the employee.
3
Using the secure Report ID and password they received when submitting the report, employees log into the system or call the hotline to communicate with Reviewers anonymously.
4
Reviewers obtain the information they need to investigate and resolve incidents by using Syntrio Hotline as a safe, secure, and anonymous communication channel.
Comprehensive Ethics Hotline for Employees is the Right Solution
More than 6,500 customers trust Syntrio to handle their ethics employee hotline needs.
Organizations of all sizes and industries have chosen us for our best-in-class features, including:
| Syntrio HOTLINE Standard | Syntrio HOTLINE Enterprise | |
| Standard Features | ||
| Flexible Anonymous Incident Reporting Options |  |
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| Follow-the-Sun 24-Hour Support | |
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| Efficient Report Processing and Maintenance | |
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| Certified and Confidential Multilingual Operators | |
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| Worry-Free System Security and Resilience | |
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| Special Regulatory Compliance Features | |
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| Standard and Advanced Customization Options | |
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| Communication Tools and Training | |
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| Real-Time Analytics and Audit Support | |
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| Safe and Secure Report History | |
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| Complete Customer Success and Satisfaction | |
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| Enterprise Features | ||
| Multiple Reporting Portals and Pathways | |
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| Multiple Organizations Feeding Your System | |
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| Complex Organizational Hierarchy Support | |
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| Advanced System Workflows and Integrations | |
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| Unlimited Flexfields to Meet Your Exact Needs | |
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| Microsoft Azure Cloud Hosting Options | |
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| Advanced Security and Resilience Features | |
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| Advanced Regulatory Compliance Features | |